360 lines
13 KiB
XML
Executable File
360 lines
13 KiB
XML
Executable File
<?xml version="1.0" encoding="UTF-8"?>
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<odoo>
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<record id="action_ccrf_list" model="ir.actions.act_window">
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<field name="name">Customer Complaint Register</field>
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<field name="type">ir.actions.act_window</field>
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<field name="res_model">sos_ccrf</field>
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<field name="view_mode">tree,form,kanban</field>
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</record>
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<record id="sos_ccrf_view_tree" model="ir.ui.view">
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<field name="name">sos_ccrf.view.tree</field>
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<field name="model">sos_ccrf</field>
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<field name="arch" type="xml">
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<tree>
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<field name="ccrf_no"/>
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<field name="complaint_received_on"/>
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<field name="complaint_received_mode"/>
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<field name="fg_name"/>
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<field name="customer_name"/>
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<field name="write_uid" string="Last Edited By" optional="hide"/>
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<field name="write_date" string="Last Edited On" optional="hide"/>
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</tree>
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</field>
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</record>
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<record id="sos_ccrf_form_view" model="ir.ui.view">
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<field name="name">Form</field>
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<field name="model">sos_ccrf</field>
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<field name="arch" type="xml">
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<form string="Model Form">
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<header>
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<button class="btn btn-primary" type="object"
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name="action_report_ccrf_btn"><i class="fa fa-print"></i> Print</button>
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</header>
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<sheet>
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<h2 style="text-align: center;text-transform: uppercase;text-shadow: 1px 1p 1px #140718;color: #65407c;padding:5px;">Customer Complaint Register</h2><hr></hr><br></br>
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<!-- Topmost Group -->
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<!-- First Column -->
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<group string="General Info">
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<group>
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<field name="ccrf_no"/>
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<field name="complaint_received_mode"/>
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<field name="complaint_received_on"/>
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</group>
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</group>
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<group>
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<!-- Second Column -->
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<group string="Customer Details">
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<field name="customer_name"/>
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<field name="customer_address"/>
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<field name="customer_phone_number"/>
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<field name="customer_email"/>
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</group>
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<group string="Product Details">
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<field name="fg_name"/>
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<field name="helper_field" invisible="1"/>
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<field name="sub_fg_name" domain="[('id', 'in', helper_field)]"/>
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<field name="batch_no"/>
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<field name="invoice_no"/>
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<field name="batch_release_date"/>
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<field name="quantity_dispatched"/>
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</group>
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</group>
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<notebook>
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<page string="D0: Defective Details/Symptom">
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<group>
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<!-- <group>
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<field name="invoice_no"/>
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<field name="batch_release_date"/>
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<field name="quantity_dispatched"/>
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</group> -->
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<group>
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<!-- <field name="brcoa_no"/>
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<field name="brcoa_date"/> -->
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<field name="other_complaints"/>
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</group>
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</group>
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<br></br>
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<templates>
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<div class="row">
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<div class="col-6"></div>
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<div class="col-6">
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<table class="table_custom" style="box-shadow: rgba(0, 0, 0, 0.24) 0px 3px 8px;background-color: #fff;border: solid 4px #9689c1;"> <tr style="border-bottom: solid 1px #ccc;">
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<td style="padding: 8px;" class="column"><b>Data Collected By Sign</b>
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<button string="Approve" invisible="data_collected_image" class="btn-primary custom_btn" type="object" name="action_data_esign_btn"></button>
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</td>
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<td><field name="data_collected_image" widget="image"/></td>
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</tr>
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<tr invisible="data_collected_image == False">
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<td style="padding: 8px;" class="column"><b>Data Collected On</b></td>
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<td><field name="data_collected_on" readonly="1"/></td>
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</tr>
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<tr invisible="data_collected_image == False">
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<td style="padding: 8px;" class="column"><b>Data Collected By</b></td>
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<td><field name="data_collected_by" readonly="1"/></td>
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</tr>
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</table>
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</div>
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</div>
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</templates>
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</page>
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<page string="D0:Investigation Details">
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<group>
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<group>
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<field name="device_failed_to_meet_specification"/>
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<field name="labelling_error"/>
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<field name="ifu"/>
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<!-- <field name="interin_containment_actions"/> -->
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</group>
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<group>
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<field name="packaging_details"/>
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<field name="processing"/>
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<field name="raw_materials"/>
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</group>
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</group>
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<templates>
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<div class="row">
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<div class="col-6"></div>
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<div class="col-6">
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<table class="table_custom" style="box-shadow: rgba(0, 0, 0, 0.24) 0px 3px 8px;background-color: #fff;border: solid 4px #9689c1;"> <tr style="border-bottom: solid 1px #ccc;">
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<td style="padding: 8px;" class="column"><b>Investigation Carried Out By Sign</b>
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<button string="Approve" invisible="investigation_carriedout_image" class="btn-primary custom_btn" type="object" name="action_investigation_esign_btn"></button>
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</td>
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<td><field name="investigation_carriedout_image" widget="image"/></td>
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</tr>
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<tr invisible="investigation_carriedout_image == False">
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<td style="padding: 8px;" class="column"><b>Investigation Carried Out On</b></td>
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<td><field name="investigation_carriedout_on" readonly="1"/></td>
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</tr>
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<tr invisible="investigation_carriedout_image == False">
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<td style="padding: 8px;" class="column"><b>Investigation Carried Out By</b></td>
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<td><field name="investigation_carriedout_by" readonly="1"/></td>
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</tr>
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</table>
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</div>
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</div>
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</templates>
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</page>
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<page string="D1:Team Formation & Document Reference">
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<!-- <field name="team_formation" /> -->
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<field name="team_formation_line_ids">
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<tree editable="bottom">
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<field name="name"/>
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<field name="department"/>
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<field name="role"/>
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</tree>
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</field>
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<div class="oe_note">
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<strong>Note:</strong> <div>Form a cross-functional team with process knowledge and authority. Assign roles and responsibilities.</div>
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</div>
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</page>
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<page string="D2:Problem Description">
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<!-- <field name="problem_description"/> -->
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<field name="problem_description_line_ids">
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<tree editable="bottom">
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<field name="clear_statement"/>
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<field name="photos"/>
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<field name="what"/>
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<field name="where"/>
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<field name="when"/>
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<field name="why"/>
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<field name="who"/>
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<field name="how"/>
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<field name="how_many"/>
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</tree>
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</field>
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<div class="oe_note">
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<strong>Note:</strong> <div>Clearly define the problem: What, Where, When, Why, Who, How,How Much.Use measurable facts(not assumptions).</div>
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</div>
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</page>
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<page string="D3:Containment Actions">
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<group>
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<group>
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<field name="interin_containment_actions"/>
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</group>
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</group>
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<div class="oe_note">
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<strong>Note:</strong> <div>Temporary actions to isolate the problem and protect the customer.Example: Stop shipment,sort defective parts,replace or rework.</div>
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</div>
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</page>
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<page string="D4:Root Cause Analysis">
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<field name="root_cause"/>
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<div class="oe_note">
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<strong>Note:</strong> <div>Identify the true root cause.Tools:5 Whys,Fishbone Diagram,Fault Tree Analysis,FMEA. </div>
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</div>
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<templates>
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<div class="row">
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<div class="col-4">
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<table class="table_custom" style="box-shadow: rgba(0, 0, 0, 0.24) 0px 3px 8px;background-color: #fff;border: solid 4px #9689c1;"> <tr style="border-bottom: solid 1px #ccc;">
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<td style="padding: 8px;" class="column"><b>Carried Out By Sign</b>
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<button string="Approve" invisible="rootcause_carriedout_image" class="btn-primary custom_btn" type="object" name="action_rootcause_esign_btn"></button>
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</td>
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<td><field name="rootcause_carriedout_image" widget="image"/></td>
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</tr>
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<tr invisible="rootcause_carriedout_image == False">
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<td style="padding: 8px;" class="column"><b>Root Cause Carried Out On</b></td>
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<td><field name="rootcause_carriedout_on" readonly="1"/></td>
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</tr>
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<tr invisible="rootcause_carriedout_image == False">
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<td style="padding: 8px;" class="column"><b>Root Cause Carried Out By</b></td>
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<td><field name="rootcause_carriedout_by" readonly="1"/></td>
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</tr>
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</table>
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</div>
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<div class="col-4"></div>
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<div class="col-4">
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<table class="table_custom" style="box-shadow: rgba(0, 0, 0, 0.24) 0px 3px 8px;background-color: #fff;border: solid 4px #9689c1;"> <tr style="border-bottom: solid 1px #ccc;">
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<td style="padding: 8px;" class="column"><b>Verified By Sign</b>
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<button string="Approve" invisible="rootcause_verifiedout_image" class="btn-primary custom_btn" type="object" name="action_rootcause_verify_btn"></button>
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</td>
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<td><field name="rootcause_verifiedout_image" widget="image"/></td>
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</tr>
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<tr invisible="rootcause_verifiedout_image == False">
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<td style="padding: 8px;" class="column"><b>Root Cause Verified On</b></td>
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<td><field name="rootcause_verifiedout_on" readonly="1"/></td>
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</tr>
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<tr invisible="rootcause_verifiedout_image == False">
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<td style="padding: 8px;" class="column"><b>Root Cause Verified Out By</b></td>
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<td><field name="rootcause_verifiedout_by" readonly="1"/></td>
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</tr>
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</table>
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</div>
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</div>
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</templates>
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</page>
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<page string="CAPA">
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<field name="capa_line_ids">
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<tree editable="bottom">
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<field name="issue"/>
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<field name="corrective_action"/>
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<field name="implement_validate_corrective_action"/>
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<field name="preventive_action"/>
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</tree>
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</field>
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<table>
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<tr>
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<td>
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<div class="oe_note">
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<strong>Note:</strong><div> Define and verify permanent corrective actions to eliminate the root cause.Validate effectiveness before full implementation.</div>
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</div>
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</td>
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<td>
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<div class="oe_note">
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<strong>Note:</strong> <div>Apply the corrective actions,monitor effectiveness, and confirm the issue is resolved.</div>
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</div>
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</td>
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<td>
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<div class="oe_note">
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<strong>Note:</strong> <div>Update processes, procedures, training, FMEA, control plans, Process Automation flows.Ensure similar issues don't happen elsewhere. </div>
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</div>
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</td>
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</tr>
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</table>
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<!-- <group>
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<group>
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<field name="corrective_action"/>
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</group>
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<group>
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<field name="preventive_action"/>
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</group>
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<group>
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<field name="capa_status"/>
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</group>
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</group> -->
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<templates>
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<div class="row">
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<div class="col-6"></div>
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<div class="col-6">
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<table class="table_custom" style="box-shadow: rgba(0, 0, 0, 0.24) 0px 3px 8px;background-color: #fff;border: solid 4px #9689c1;"> <tr style="border-bottom: solid 1px #ccc;">
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<td style="padding: 8px;" class="column"><b>Status Reviewed By Sign</b>
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<button string="Approve" invisible="status_reviewed_image" class="btn-primary custom_btn" type="object" name="action_capa_esign_btn"></button>
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</td>
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<td><field name="status_reviewed_image" widget="image"/></td>
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</tr>
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<tr invisible="status_reviewed_image == False">
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<td style="padding: 8px;" class="column"><b>Status Reviewed On</b></td>
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<td><field name="status_reviewed_on" readonly="1"/></td>
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</tr>
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<tr invisible="status_reviewed_image == False">
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<td style="padding: 8px;" class="column"><b>Status Reviewed By</b></td>
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<td><field name="status_reviewed_by" readonly="1"/></td>
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</tr>
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</table>
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</div>
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</div>
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</templates>
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</page>
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<page string="D8: Team Recognition">
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<group>
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<group>
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<field name="response_sent_date"/>
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</group>
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<group>
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<field name="customer_feedback_on_response"/>
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</group>
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<group>
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<field name="qa_comments"/>
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</group>
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<group>
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<field name="capa_status"/>
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</group>
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<group>
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<field name="team_recognition" />
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</group>
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</group>
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<div class="oe_note">
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<strong>Note:</strong> <div>Appreciate and recognize the team's effort.Helps motivation and organizational learning. </div>
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</div>
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<templates>
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<div class="row">
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<div class="col-6"></div>
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<div class="col-6">
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<table class="table_custom" style="box-shadow: rgba(0, 0, 0, 0.24) 0px 3px 8px;background-color: #fff;border: solid 4px #9689c1;"> <tr style="border-bottom: solid 1px #ccc;">
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<td style="padding: 8px;" class="column"><b>QA In-Charge Sign</b>
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<button string="Approve" invisible="qa_sign" class="btn-primary custom_btn" type="object" name="action_qa_esign_btn"></button>
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</td>
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<td><field name="qa_sign" widget="image"/></td>
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</tr>
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<tr invisible="qa_sign == False">
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<td style="padding: 8px;" class="column"><b>QA Reviewed On</b></td>
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<td><field name="qa_closed_on" readonly="1"/></td>
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</tr>
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<tr invisible="qa_sign == False">
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<td style="padding: 8px;" class="column"><b>QA Reviewed By</b></td>
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<td><field name="qa_by" readonly="1"/></td>
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</tr>
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</table>
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</div>
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</div>
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</templates>
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</page>
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</notebook>
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<br></br>
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<templates>
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<div style="width: 100%; display: flex; justify-content: space-between; margin-top: 50px;">
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</div>
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</templates>
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</sheet>
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</form>
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</field>
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</record>
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</odoo> |